Problems

Where can I find a Postbank branch?

Postbank is situated inside every Post Office retail branch nationwide. For a branch closest to you please use our branch locator or call our customer care line on 0800 53 54 55.

What do I do if I have a problem with my Postbank account?

If you have a problem of any kind with your account or have experienced a problem at a Post Office counter, please call our Customer Care Line on 0800 53 54 55. We will do all we can to ensure the problem is resolved.

How do I reach Postbank customer care?

You can contact our Customer Care Centre toll free on 0800 53 54 55, or the National Customer Services Centre on 0860 111 502 or on e-mail at postbank.enquiries@postoffice.co.za

Are there banking bodies in South Africa to protect the consumer?

Postbank is committed to the South African Code of Banking Practice and will do everything in its power to resolve customer issues. These should be driven through the Customer Care Centre on 0800 53 54 55.

Where can I find a Postbank branch?

Postbank is situated inside every Post Office retail branch nationwide. For a branch closest to you please use our branch locator or call our customer care line on 0800 53 54 55.

What do I do if I have misplaced my card or it is stolen?

For security reasons you will have to visit your nearest Post Office branch with your ID book and other relevant documents so that you can be issued with a new Card and PIN.