Using the ATM

What is an ATM?

ATM stands for Automated Teller Machine, it allows you to withdraw money and deposit money at places all around the country. These deposits and withdrawals will immediately be reflected on your bank account. After each ATM transaction you will also be issued with a slip showing the transaction you have just made as well as your available balance

Can I use my Postbank card at an ATM?

Yes! You can use your Postbank card at any Saswitch ATM countrywide to draw money. The Saswitch sign should be clearly visible on the ATM.

How do I use my Postbank card at the ATM?

You start by correctly inserting your card into the terminal. All ATMs are clearly marked and you will be guided through the process each step of the way by following the prompts on the screen.

What do I do if I have forgotten my PIN?

For security reasons you will have to visit your nearest Post Office branch with your ID book so that you can be issued with a new Card and PIN. Remember your PIN should be a secret- do not share it with anyone.

Protect what is yours

Criminals are able to illegally copy information stored on the magnetic strip (black strip) at the back of your bank card, and make use of the information to steal your money.

Tips on transacting at ATM and point of sale devices (POS)

- Bank cards can be skimmed at ATMs as well as at any Point of Sale Device (POS)

- Inspect the ATM for any tampering or foreign objects

- Your PIN is your personal key to secure banking

- Memorise your PIN, never write it down or share it with anyone

- Choose a PIN that will not be easily deduced

- When using an ATM or POS device, cover the keypad with your unused hand and enter your PIN

- Change your PIN code frequently

- Never let your card out of your sight

- Request that the POS Device be brought to you or you must go to the POS Device with your card

- Subscribe to your Bank's SMS notification services

- Guard against being distracted or being offered help whilst making use of the ATM or POS Device

Related Criminal Offences

- The Electronic Communications and Transactions Act. 25 of 2002 (Section 85 and 86)

- The Customs and Excise Act. 91 of 1964 (Section 15 (1 ) and 476 (a) read with Section 80 (1) (a) and 83 (b))

- RICA Sec 45 read with Sec 1 and 51 of the Regulations of Interceptions Communications Act 70 of 2002

- Prevention of Organised Crime Act 121 of 1998 (POCA)

- ldentification Act 68 of 1997

- Fraud

- Theft

- Aiding and Abetting

- Possession of Suspected Stolen Property

- Conspiracy to commit fraud

- Forgery and Uttering